Terms & Conditions

1. DEFINITIONS AND INTERPRETATION

1.1 Definitions. In this Agreement, unless the context requires otherwise:

(a) “Agreement” means this document and any Schedules;
(b) “Business Day” means a day that is not a Saturday, Sunday or public holiday in Victoria;
(c) “Fees” means the amounts payable as set out in clause 5;
(d) “Service Location” means the Client’s residential address agreed at booking;
(e) “Services” means the on‑site technology support services described in Schedule 1;
(f) “Term” means the period during which the Provider supplies Services pursuant to this Agreement.

1.2 Interpretation. In this Agreement, unless the context requires otherwise:

(a) Headings are for convenience only and do not affect interpretation;
(b) The singular includes the plural and vice versa;
(c) A reference to a party includes its successors, permitted assigns and substitutes.

2. ENGAGEMENT AND SERVICES

2.1 Engagement. The Client engages the Provider to supply, and the Provider shall supply, the Services in accordance with this Agreement.
2.2 Schedule 1. The nature and scope of the Services are set out in Schedule 1.
2.3 Exclusions. Unless expressly agreed in writing, the Provider shall not undertake physical repairs, installation of cabling inside walls, modification of device hardware, or other tasks that fall outside the scope of software support, configuration, device setup, or general digital guidance.

3. ACCESS, HEALTH AND SAFETY

3.1 Client Obligations. The Client must:

(a) Ensure the Service Location is safe and free of trip hazards;
(b) Provide a stable workspace, power outlet and adequate lighting;
(c) Advise the Provider of any known health and safety risks.

3.2 Provider Rights. The Provider may suspend or refuse to perform any part of the Services if the Service Location is unsafe until such risks are rectified.

4. SCHEDULE AND CANCELLATION

4.1 Booking Confirmation. Bookings made by phone, email or online will be confirmed by the Provider via phone, email or SMS. The Provider will also send an SMS confirmation prior to arrival where a mobile number has been provided.
4.2 Notice of Change or Cancellation.

(a) The Client may reschedule or cancel by giving at least 24 hours notice without penalty.
(b) Cancellations or rescheduling with less than 24 hours notice will incur a cancellation fee equal to 50% of the Fees for the scheduled time.

5. FEES AND PAYMENT

5.1 Fees. The Client shall pay the Fees calculated as follows:

(a) 50 dollars for the first 30 minutes;
(b) 25 dollars for each additional 15 minutes or part thereof;
(c) Travel time is included in the Fees; and
(d) Volume discounts apply in accordance with Schedule 2.

5.2 Referral Discounts. Referral discounts apply as set out in Schedule 3.
5.3 Payment Terms. The Client must pay all Fees at the completion of each visit by cash, bank transfer or credit/debit card (excluding American Express).
5.4 Late Payment. No late payment fees apply as payment is due at the time of service.

6. LIABILITY AND INSURANCE

6.1 Limitation of Liability. Subject to the Australian Consumer Law, the Provider’s liability shall be limited to the direct cost of rectifying any proven defect in the Services.
6.2 Excluded Liability. The Provider is not liable for:

(a) Any issues relating to internet service providers, hardware manufacturing faults, or device damage that occurred prior to the Provider’s visit;
(b) Loss or corruption of data where the Client has failed to maintain adequate backups.

6.3 Insurance. The Provider warrants that it holds public liability insurance of at least $10’000’000 and professional indemnity insurance of at least $2’000’000.

7. CONSUMER GUARANTEES AND WARRANTY

7.1 Consumer Guarantees. Nothing in this Agreement excludes, restricts or modifies rights conferred on the Client by the Australian Consumer Law.
7.2 Provider Warranty. “Our warranty is in addition to your rights under the Australian Consumer Law. You may have other rights and remedies under that law and this warranty does not limit those rights.”

8. PRIVACY

8.1 Confidentiality. The Provider shall treat all Client information as confidential and use it only for the provision of the Services.
8.2 Privacy Policy. Details of how personal and device data is collected, used and stored are set out in the Provider’s Privacy Policy.

9. TERM AND TERMINATION

9.1 Term. This Agreement commences on the date of the first booking and continues until terminated.
9.2 Termination by Notice. Either party may terminate by giving 24 hours written notice.
9.3 Effect of Termination. Upon termination, the Client must pay all outstanding Fees and the Provider shall return any of the Client’s property in the Provider’s possession.

10. VARIATION

10.1 Variation. The Provider may vary these Terms by giving the Client 14 days written notice by email or SMS, using the most recent contact details provided by the Client.

11. GOVERNING LAW AND DISPUTE RESOLUTION

11.1 Governing Law. This Agreement is governed by the laws of Victoria, Australia.
11.2 Dispute Resolution. If a dispute arises, the parties shall first attempt to resolve it by good faith negotiation. If unresolved within 7 days, either party may refer the dispute to the Victorian small claims tribunal.

SCHEDULE 1 – DESCRIPTION OF SERVICES
The Provider shall perform on‑site setup, troubleshooting and user instruction for computers, mobile devices, routers and related peripherals.

SCHEDULE 2 – VOLUME DISCOUNTS
Visits within any rolling six month period:

(a) 3 to 5 visits – 10% discount;
(b) 6 to 9 visits – 20% discount;
(c) 10 or more visits – 30% discount.

SCHEDULE 3 – REFERRAL DISCOUNTS

(a) A new Client referred by an existing Client, who mentions the referrer’s name, receives a 10% discount on their first paid visit; and
(b) The referring Client receives a 10% discount on their next visit. Such discounts may stack with volume discounts.